Refund and Return Policy

At Energyze, we want you to be completely satisfied with your purchase. Our policy lasts 30 days from the date you receive your order. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

1. Return Eligibility

We accept returns for both defective products and general cases (such as "change of mind" or "buyer's remorse"). To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in the same condition that you received it.

• The original heat seal or safety seal must be intact.

• The item must be in its original packaging.

• You must provide a receipt or proof of purchase.

Note: Because Energyze Moringa Powder is a consumable wellness product, we cannot accept returns for items that have been opened or unsealed for health and safety reasons.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@getenergyze.com so that we can evaluate the issue and make it right. In these cases, Energyze will cover the costs associated with the resolution.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at info@getenergyze.com with your order number and the reason for the return.

2. For damaged/incorrect items, please attach clear photos of the product and packaging.

3. Once your return is accepted, we will send you instructions on how and where to send your package.

4. Return Shipping & Fees

• For Change of Mind: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

• For Damaged/Incorrect Items: Energyze will provide a pre-paid return label or reimburse shipping costs once the defect is verified.

• Restocking Fees: We do not charge a restocking fee for returns.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–15 business days.

• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.

6. Sale Items

Only regular-priced items may be refunded. Sale items can only be returned or refunded if they arrive damaged, defective, or incorrect.

Contact Us

For more information about our Refund Policy, if you have questions, or if you would like to make a complaint, please contact us at info@getenergyze.com.